At Chaparral Motel in Ballina, we pride ourselves on great service, affordable prices, and clean modern rooms, all in a great location. Below is some information you may find useful.

Q.   How far are you to Ballina City Centre?
A.   Less than 5 minutes

Q. Do you have WiFi?
A. Yes, and it’s free!

Q.  Can I park a trailer or caravan?
A.  You can park in the front or inside the motel grounds adjacent to the pool. All are safe and free.

Q.  Do you have a restaurant on site?
A.  No, but there is fresh hot food served nearby at the Fish Co-op, Westower Tavers and local restaurants.

Q.  Can I bring my dog?
A.  We do not allow pets in rooms.

Q.  What is the latest I can check in?
A.  Any time after 2.00 pm, just notify reception on 02 6686 3399 if checking in after 8.00 pm. We have a key safe for late arrivals.

Q.  What is the latest time I can check out?
A.  Check out is at 10 am. 

Q. Can I have friends over?
A.  Yes, providing they have departed quietly by 11:00 pm.

Q.  Can I order takeaway to deliver?
A.  Yes,  many restaurants deliver,  some free of charge or for very little.

Q. Can I smoke in the rooms?
A.  No. There are smoking facilities outside all rooms. If smoking is detected in the rooms, a $250.00 fee may be charged to your account.

Q.  Do the rooms come with bedding?
A.  Yes, sheets, blankets, doonas and towels. 

Q.  Do the rooms have microwaves?
A.  Yes. All rooms have microwaves.

Q. Do you have a pool?
A.  Yes.  A salt water pool.

Q: What is the earliest I can Check-in?
A: Standard check-in time is 2pm

Q: Can I arrive late?
A: Yes, please give us a call on 02 6686 3399 if you’re wanting to arrive after 8 pm.

Q: Do you have undercover parking?
A: Yes, every room has undercover parking

Q: Are your rooms non-smoking?
A: Yes, all rooms are non-smoking

Q: Do you have a restaurant?
A: No, we serve light or cooked breakfast

Q: Do you have room service?
A: Yes, for breakfast

Q: How close are you to the shops?
A:  200m to West Ballina Shopping complex and Westower Tavern 5 minute drive to both Major shopping centres

Q: Do you have Foxtel?
A: Yes, in all rooms

Q: What is your Cancellation Policy?
A: Cancellations must be made at least 24 hours prior to check in date and time. Cancellations received less than 24 hours, the full amount for the first cancelled night will be charged.

Q: How do I guarantee by booking?
A: Credit card details are required to secure room booking or a $150 cash bond.

Q: Do you have a gym?
A: No.